My secret life on the mcjob /
Newman, Jerry
My secret life on the mcjob / - McGraw Hill 2007 - 203 pages
"Once upon a time a Ph. D. went to work at Mickey D's. And what he found was illuminating. Jerry Newman, a college professor who has taught business courses for nearly 30 years, went undercover as a bottom-rung worker for the biggest names in fast food, including McDonald's and Burger King. Newman found that fast-food chains were the perfect petri dishes for covert research: High-pressure, high-volume business with high-employee turnover. The pecking order was also crystal clear, from fry cook all the way up to story manager." "Of the seven restaurants where Newman worked, some were high-morale, high-productivity machines. Others were miserable, misplaced circles of hell. Yet one common trait stuck out from them all: Each restaurant's respective manager determined the climate of the work environment."--Jacket
Management
GC HD 31 .N49 2007
My secret life on the mcjob / - McGraw Hill 2007 - 203 pages
"Once upon a time a Ph. D. went to work at Mickey D's. And what he found was illuminating. Jerry Newman, a college professor who has taught business courses for nearly 30 years, went undercover as a bottom-rung worker for the biggest names in fast food, including McDonald's and Burger King. Newman found that fast-food chains were the perfect petri dishes for covert research: High-pressure, high-volume business with high-employee turnover. The pecking order was also crystal clear, from fry cook all the way up to story manager." "Of the seven restaurants where Newman worked, some were high-morale, high-productivity machines. Others were miserable, misplaced circles of hell. Yet one common trait stuck out from them all: Each restaurant's respective manager determined the climate of the work environment."--Jacket
Management
GC HD 31 .N49 2007
