The ultimate question : driving good profits and true growth
Reichheld, Fred
The ultimate question : driving good profits and true growth - Harvard Business Review Press 2006 - 211 pages
Consumer satisfaction ; Customer relations ; Customer loyalty ; Employee motivation ; Leadership ; Success in business ; Employee loyalty
GC HF 5415.5 .R45 2006
The ultimate question : driving good profits and true growth - Harvard Business Review Press 2006 - 211 pages
Consumer satisfaction ; Customer relations ; Customer loyalty ; Employee motivation ; Leadership ; Success in business ; Employee loyalty
GC HF 5415.5 .R45 2006
