Operations management and total quality management /

Collier, David Alan

Operations management and total quality management / David Alan Collier, James Evans, and William Lindsay. - Manila : Rex Book Store, c2020 - iv, 697 pages : illustrations ; 26cm.

Includes index

Chapter 1. Operations Management and Value Chains -- Chapter 2. Operations Stategy -- Chapter 3. Technology and Operations Management -- Chapter 4. Goods ad Service Design -- Chapter 5. Process Selection, Design, and Analysis -- Chapter 6. Facility and Work Design -- Chapter 7. Forecasting and Demand Planning -- Chapter 8. Capacity Management -- Chapter 9. Managing Inventories in Supply Chain -- Chapter 10. Supply Chain Management and Logistics -- Chapter 11. Resource Management -- Chapter 12. Operations Scheduling and Sequencing -- Chapter 13. Lean Operating Systems -- Chapter 14. Project Management -- Chapter 15. Introduction to Quality -- Chapter 16. Customer Focus -- Chapter 17. Workforce Focus -- Chapter 18. Process Focus -- Chapter 19. Design for Quality and Product Excellence -- Chapter 20. Process Improvement and Six Sigma -- Chapter 21. The Baldrige Framework for Performnce Excellence.

978-981-48-7845-6

GC TS 155 .C65 2020 c.3

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