Total quality management /
Serrano, Angelita Ong Camilar
Total quality management / Angelita Ong Camilar-Serrano - Second edition. - Manila : Unlimited Books Library Services & Publishing Inc., c2023 - x, 260 pages : 26cm.
Includes bibliography
Chapter 1. Introduction to tQM -- Chapter 2. Strategic dimensions of quality -- Chapter 3. Gurus of total quality management -- Chapter 4. Kaizen: concepts and systems -- Chapter 5. Good housekeeping -- Chapter 6. Phases in TQM implementation -- Chapter 7. TQm and planning tools -- Chapter 8. customer value strategy -- Chapter 9.Quality standards.
This book therefore seeks to conqueer the main challanges lecturers and instructors face in delivering a toatal quality management course in relevant, easy understand in interesting manner.
978-621-427-142-9
TOTAL QUALITY MANAGEMENT.
FIL HD 62.15 .C36 2023 c.1
Total quality management / Angelita Ong Camilar-Serrano - Second edition. - Manila : Unlimited Books Library Services & Publishing Inc., c2023 - x, 260 pages : 26cm.
Includes bibliography
Chapter 1. Introduction to tQM -- Chapter 2. Strategic dimensions of quality -- Chapter 3. Gurus of total quality management -- Chapter 4. Kaizen: concepts and systems -- Chapter 5. Good housekeeping -- Chapter 6. Phases in TQM implementation -- Chapter 7. TQm and planning tools -- Chapter 8. customer value strategy -- Chapter 9.Quality standards.
This book therefore seeks to conqueer the main challanges lecturers and instructors face in delivering a toatal quality management course in relevant, easy understand in interesting manner.
978-621-427-142-9
TOTAL QUALITY MANAGEMENT.
FIL HD 62.15 .C36 2023 c.1
