Total quality management : an introduction /
Sergote, Jessie F.
Total quality management : an introduction / Jessie F. Sergote. - Manila : Unlimited Books Library Services & Publishing Inc, c2024. - x, 250 pages ; 23cm.
Includes references.
Chapter 1. Introduction to quality.--Chapter 2. Quality leadership.--Chapter 3. Customer satisfaction.--Chapter 4. Employee involvement.--Chapter 5. Behavior & communication in teams.--Chapter 6. Quality control management.--Chapter 7. Supplier partnerships.--Chapter 8. Quality & performance measurement.--Chapter 9. Quality tools.--Chapter 10. Quality management systems.--Chapter 11. Quality by design.--Chapter 12. Charting for quality.--Chapter 13. Real world application of TQM.
9786214272297
TOTAL QUALITY MANAGEMENT.
HD 62.15 .S47 2024 c.1
Total quality management : an introduction / Jessie F. Sergote. - Manila : Unlimited Books Library Services & Publishing Inc, c2024. - x, 250 pages ; 23cm.
Includes references.
Chapter 1. Introduction to quality.--Chapter 2. Quality leadership.--Chapter 3. Customer satisfaction.--Chapter 4. Employee involvement.--Chapter 5. Behavior & communication in teams.--Chapter 6. Quality control management.--Chapter 7. Supplier partnerships.--Chapter 8. Quality & performance measurement.--Chapter 9. Quality tools.--Chapter 10. Quality management systems.--Chapter 11. Quality by design.--Chapter 12. Charting for quality.--Chapter 13. Real world application of TQM.
9786214272297
TOTAL QUALITY MANAGEMENT.
HD 62.15 .S47 2024 c.1
