Quality service management in Tourism and Hospitality / (Record no. 4952)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01820nam a2200205Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NUBLRC |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241210s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-621-406-332-1 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NUBLRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | FIL TX 911.3 .M27 .B35 2021 c.2 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Baluyot, Michael Bhobet B. |
| 245 #0 - TITLE STATEMENT | |
| Title | Quality service management in Tourism and Hospitality / |
| Statement of responsibility, etc. | Michael Bhobet B. Balulyot |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Manila ; |
| Name of publisher, distributor, etc. | Mindshapers Co., Inc., |
| Date of publication, distribution, etc. | c2021 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 141 pages : |
| Other physical details | illustrations ; |
| Dimensions | 26cm. |
| 365 ## - TRADE PRICE | |
| Price amount | 335 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes references. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1. Overview of Quality Service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and Development in the Tourism and Hospitality Industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and Delivery in Tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and Service Recovery in Tourism and Hospitality Industry -- Chapter 9. Technology and Quality Service in Tourism and Hospitality Inddustry -- Chapter 10. Service Cultue in Tourism and Hospitality Industry. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This textbook is specifically crafted to focus on the different activities that will assess student's level in terms of knowledge necessary to pass the course subject Quality Service Management in Tourism and Hospitality. This book provides varied and relevant activities and opportunities to determine the students understanding of the key concepts, theories and to demonstrate core competencies, skills, knowledge and attitude as prescribed by the tourism and hospitality industry. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | NU BALIWAG | NU BALIWAG | Filipiniana | Purchased - Mindshapers | 335.00 | 1 | FIL TX 911.3 .M27 .B35 2021 c.2 | NUBUL000004374 | 04/10/2025 | 04/08/2025 | 12/12/2024 | Filipiniana |
