Quality service management in tourism and hospitality / (Record no. 5044)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01518nam a2200229Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NUBLRC |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241210s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-621-04-0379-4 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NUBLRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | FIL TX 911.3 .M27 .C67q 2020 c.1 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cornell, Daryl Ace V. |
| 245 #0 - TITLE STATEMENT | |
| Title | Quality service management in tourism and hospitality / |
| Statement of responsibility, etc. | Daryl Ace V. Cornell and Ronald G. Manzano |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Manila : |
| Name of publisher, distributor, etc. | Rex Book Store, |
| Date of publication, distribution, etc. | c2020 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vi, 165 pages : |
| Other physical details | illustrations ; |
| Dimensions | 26cm. |
| 365 ## - TRADE PRICE | |
| Price amount | 380 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes reference and index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1. Introduction to Quality Service Management in Tourism and Hospitality -- Chapter 2. Guestology -- Chapter 3. Strategies for Quality Service in Tourism and Hospitality -- Chapter 4. The Guest and the Service Setting -- Chapter 5. Ervice Staffing in Tourism and Hospitality Industry -- Chapter 6. Designing and Managing Service -- Chapter 7. Balancing Demand and Productive Capacity for Quality Service -- Chapter 8. Co-creation of Quality Service -- Chapter 9. Service Failures and Service Recovery -- Chapter 10. Service Excellence and Leadership. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This textbook enables the readers to recognize and assess quality management and service management processes in a hospitality and tourism- related organizatio. Topic include service design, service quality, service recovery, and service failure among others. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | HOSPITALITY INDUSTRY -- MANAGEMENT |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Manzano, Ronald G. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | NU BALIWAG | NU BALIWAG | Filipiniana | Purchased - Rex Bookstore Book Store | 380.00 | FIL TX 911.3 .M27 .C67q 2020 c.1 | NUBUL000004491 | 12/12/2024 | 12/12/2024 | Filipiniana |
