Multicultural diversity in the workplacce for the tourism professional / Vic Alcuaz and Ma. Christina G. Aquino

By:

Alcuaz, Vic

Contributor(s):

Aquino, Ma. Christina G

Material type: Text

TextPublication details: Manila : Rex Book Store, c2020Description: v, 198 pages ; 26cmISBN:

978-621-04-0383-1

Subject(s):

DIVERSITY IN THE WORKPLACE ; MULTICULTURALISN

LOC classification:

FIL HF 5549.5.M5 .A43 2020 c.2

Contents:

Chapter 1. Understanding Culture -- Chapter 2. Key Features of Culture -- Chapter 3. Tourism and the Tourism Professional -- Chapter 4. Multicultural Diversity in Tourism -- Chapter 5. Multicultural Diversity among Tourism-related Professions -- Chapter 6. Diversities: Simple and Complex -- Chapter 7. Handling Guest or Customer Diversities -- Chapter 8. Handling Multicultural Peer Diversities -- Chapter 9. When your Superior is Diverse -- Chapter 10. Diversities in Diverse Location -- Chapter 11. Five ways to become a Diversity Champion -- Chapter 12. Benefits of a Diverse Workforce.

Summary: This textbook covers basic concepts in culture and multicultural diversity as applied to tourism, the person, and the workplace as provided by Ms. Aquino. Various activities are recommended after each major topic for the application of the concepts. Case studies from actual experiences of Ms. Alcuaz are provided for further learning. Real-life experiences in dealing with various races, religions, cultures and traditions, sexes, and ages of the people that Ms. Alcuaz has come across in over 40 years of being in the industry are also shared in this textbook.

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Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode
Filipiniana	NU BALIWAG	NU BALIWAG	Filipiniana	FIL HF 5549.5.M5 .A43 2020 c.2 (Browse shelf(Opens below))	Available		NUBUL000004485

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Includes index

This textbook covers basic concepts in culture and multicultural diversity as applied to tourism, the person, and the workplace as provided by Ms. Aquino. Various activities are recommended after each major topic for the application of the concepts. Case studies from actual experiences of Ms. Alcuaz are provided for further learning. Real-life experiences in dealing with various races, religions, cultures and traditions, sexes, and ages of the people that Ms. Alcuaz has come across in over 40 years of being in the industry are also shared in this textbook.

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