Multicultural diversity in workplace for the Tourism proofessional / Michael Bhobet B. Balulyot and Ma. Dina D. Jimenez

Includes references

Chapter 1. Introduction to Multicultural Diversity and the Concept of Culture -- Chapter 2. Concepts of Diversity -- Chapter 3. Concept of Cultural Diversity -- Chapter 4. Milticultural Organization. Chapter 5. Cultural Diversity Management -- Chapter 6. Cultural Adaptation and Cultural Competence -- Chapter 7. Business Case for Manging Cultural Diversity -- Chapter 8. Workiing in a Diverse Environment -- Chapter 9. Managing Culturally Diverse Team -- Chapter 10. Managing Conflicts and Cross-Cultural Communication -- Chapter 11. Hospitality and Tourism Workplace Diversity.

This textbook is specifically crafted to focus on the different activities that will assess student's level in terms of knowledge necessary to pass the course subject Multicultural Divesirty for the Tourism Professional. This book provides varied and relevant activities and opportunities to determine the students understanding of the key concepts, theories and to demonstrate core competencies, skills, knowledge and attitude as prescribed by the tourism and hospitality industry.