Quality service management in Tourism and Hospitality / Michael Bhobet B. Balulyot

By:

Baluyot, Michael Bhobet B

Material type: Text

TextPublication details: Manila ; Mindshapers Co., Inc., c2021Description: viii, 141 pages : illustrations ; 26cmISBN:

978-621-406-332-1

Subject(s):

TOURISM -- MANAGEMENT : HOSPITALITY INDUSTRY -- MANAGEMENT

LOC classification:

FIL TX 911.3 .M27 .B35 2021 c.3

Contents:

Chapter 1. Overview of Quality Service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and Development in the Tourism and Hospitality Industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and Delivery in Tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and Service Recovery in Tourism and Hospitality Industry -- Chapter 9. Technology and Quality Service in Tourism and Hospitality Inddustry -- Chapter 10. Service Cultue in Tourism and Hospitality Industry.

Summary: This textbook is specifically crafted to focus on the different activities that will assess student's level in terms of knowledge necessary to pass the course subject Quality Service Management in Tourism and Hospitality. This book provides varied and relevant activities and opportunities to determine the students understanding of the key concepts, theories and to demonstrate core competencies, skills, knowledge and attitude as prescribed by the tourism and hospitality industry.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode
Filipiniana	NU BALIWAG	NU BALIWAG	Filipiniana	FIL TX 911.3 .M27 .B35 2021 c.3 (Browse shelf(Opens below))	Available		NUBUL000004817

Includes references

This textbook is specifically crafted to focus on the different activities that will assess student's level in terms of knowledge necessary to pass the course subject Quality Service Management in Tourism and Hospitality. This book provides varied and relevant activities and opportunities to determine the students understanding of the key concepts, theories and to demonstrate core competencies, skills, knowledge and attitude as prescribed by the tourism and hospitality industry.

There are no comments on this title.

to post a comment.