Crowd and crisis management / Angelie Marie L. Vizconde Alejandro D. Magnaye and Laila D. Malabanan

Include references.

Chapter 1. Defining Crisis Management -- Chapter 2. Phases in crisis management -- Chapter 3. Basics of Crisis Management -- Chapter 4. The Crisis Management Plan -- Chapter 5. Establishing a crisis management team and the role of the crisis management team -- Chapter 6. Putting Crisis Management into Action -- Chapter 7. Psychology of crisis management decision -- Chapter 8. Emergency response scenario, contingency plan and damage control -- Chapter 9. Common crisis management plan weaknesses -- Chapter 10. A crisis management checklist -- Chapter 11. Best Practices and Tips in Crisis Management.

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