TY  - BOOK
AU  - Polsky, Lawrence
TI  - Perfect phrases for conflict resolution : : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment 
AV  - GC HD 30.3 .P65 2011 
PY  - 2011///
CY  - McGraw Hill
KW  - Communication in management ; Conflict management ; Interpersonal conflict
ER  -