TY  - BOOK
AU  - Voss, Chris
TI  - Never split the difference : negotiating as if your life depended on it
SN  - 9780062872302
AV  - GC BF 637 .N4 .V67 2016 
PY  - 2016///
CY  - Harper Collins
KW  - Negotiation ; Negotiation in business ; Hostage negotiations
N1  - Includes Appendix; Index; The New Rules; Be A Mirror; Don't Feel Their Pain, Label It; Beware "Yes"-Master "No"; Trigger the Two Words that Immediately; Bend Their Reality; Create The Illusion Control
ER  -