Reichheld, Fred <br/><br/>
The ultimate question : driving good profits and true growth 

 - Harvard Business Review Press  2006 
 - 211 pages 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction ; Customer relations ; Customer loyalty ; Employee motivation ; Leadership ; Success in business ; Employee loyalty
<br/><br/><label>LC Class. No.: </label>GC HF 5415.5 .R45 2006