Flagg, Donna <br/><br/>
Surviving dreaded conversations: talk through any difficult situation at work 

 - McGraw-Hill  2010 
 - 213 pages  x; 213 p.; 21 cm  
<br/><br/>Includes Index 
<br/><br/>The Why; The Who; The How 
<br/><br/><label>ISBN: </label>9780071630252 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Psychology, Industrial ; Work environment ; Language in the workplace
<br/><br/><label>LC Class. No.: </label>GC HF 5548.8 .F53 2010