TY  - BOOK
AU  - Flagg, Donna
TI  - Surviving dreaded conversations: talk through any difficult situation at work
SN  - 9780071630252
AV  - GC HF 5548.8 .F53 2010 
PY  - 2010///
CY  - McGraw-Hill
KW  - Psychology, Industrial ; Work environment ; Language in the workplace
N1  - Includes Index; The Why; The Who; The How
ER  -