Ranadivé, Vivek The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition - McGraw-Hill 2006 - 239 pages ISBN: 9780071450140 Subjects--Topical Terms: Real-time data processing--Management ; Selling ; Business--Data processing--Management ; Consumer satisfaction ; Customer services LC Class. No.: GC HF 5548.3 .R36 2006