TY  - BOOK
AU  - Lundin, Stephen C.
TI  - Fish! : a remarkable way to boost morale and improve results
SN  - 0-7868-6602-0
AV  - GC HF 5549.5 .M63 .L86 2000 
PY  - 2000///
CY  - Hyperion New York
KW  - Employee motivation ; Customer services ; Washington (State)--Seattle ; Attitude change
ER  -