Crucial conversations : tools for talking when stakes are high 

 - MC Graw Hill  2012 
 - 244 pages 
<br/><br/><label>ISBN: </label>978-0-07-177132-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication ; Interpersonal relations
<br/><br/><label>LC Class. No.: </label>GC BF 637 .C45 .C78 2012