TY  - BOOK
TI  - Crucial conversations : tools for talking when stakes are high
SN  - 978-0-07-177132-0
AV  - GC BF 637 .C45 .C78 2012 
PY  - 2012///
CY  - MC Graw Hill
KW  - Interpersonal communication ; Interpersonal relations
ER  -