TY  - BOOK
AU  - Kuasen, Robert
TI  - Customer satisfaction guaranteed : a new approach to customer service, bedside manner, and relationship ease
SN  - 0-945787-55-3
AV  - GC HF 5415.5 .K83 1996 
PY  - 1996///
CY  - Life Education
KW  - Communication in organizations ; Customer relations ; Customer services ; Interpersonal relations
ER  -