TY  - BOOK
AU  - Goulding, Steve
AU  - Abley, Richard
TI  - Relationship management in banking : : principles and practice 
SN  - 978-0-7494-8283-1
AV  - GC HG 1616 .C87 .G68 2019 
PY  - 2019///
CY  - London : Kogan Page
KW  - Banks and banking--Customer services ; Customer relation ; Great Britain ; Banking management ; Banks and banking
N1  - Includes glossary and index
ER  -