Goodman, John A. <br/><br/>
Strategic customer service :   managing the customer experience to increase positive world m outh, build loyalty, and maximize profits / 

 - 2nd Edition. 
 - USA : Harper Collins Leadership  2019 
 - 268 pages  xx, 268 p. : 24 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>978-0-8144-3905-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services ; Customer relations--Management
<br/><br/><label>LC Class. No.: </label>GC HF 5415.5 .G66 2019