TY  - BOOK
AU  - Goodman, John A.
AU  - Broetzmann, Scott M.
TI  - Strategic customer service : : managing the customer experience to increase positive world m outh, build loyalty, and maximize profits 
SN  - 978-0-8144-3905-0
AV  - GC HF 5415.5 .G66 2019 
PY  - 2019///
CY  - USA : Harper Collins Leadership
KW  - Customer services ; Customer relations--Management
N1  - Includes index
ER  -