TY  - BOOK
AU  - Baluyot, Michael Bhobet B.
TI  - Quality service management in Tourism and Hospitality
SN  - 978-621-406-332-1
AV  - FIL TX 911.3 .M27 .B35 2021 c.3 
PY  - 2021///
CY  - Manila
PB  - Mindshapers Co., Inc.
KW  - TOURISM -- MANAGEMENT : HOSPITALITY INDUSTRY -- MANAGEMENT
N1  - Includes references; Chapter 1. Overview of Quality Service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and Development in the Tourism and Hospitality Industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and Delivery in Tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and Service Recovery in Tourism and Hospitality Industry -- Chapter 9. Technology and Quality Service in Tourism and Hospitality Inddustry -- Chapter 10. Service Cultue in Tourism and Hospitality Industry
N2  - This textbook is specifically crafted to focus on the different activities that will assess student's level in terms of knowledge necessary to pass the course subject Quality Service Management in Tourism and Hospitality. This book provides varied and relevant activities and opportunities to determine the students understanding of the key concepts, theories and to demonstrate core competencies, skills, knowledge and attitude as prescribed by the tourism and hospitality industry
ER  -