TY  - BOOK
AU  - Serrano, Angelita Ong Camilar
TI  - Total quality management
SN  - 978-621-427-142-9
AV  - FIL HD 62.15 .C36 2023 c.1 
PY  - 2023///
CY  - Manila
PB  - Unlimited Books Library Services & Publishing Inc., 
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliography; Chapter 1. Introduction to tQM -- Chapter 2. Strategic dimensions of quality -- Chapter 3. Gurus of total quality management -- Chapter 4. Kaizen: concepts and systems -- Chapter 5. Good housekeeping -- Chapter 6. Phases in TQM implementation -- Chapter 7. TQm and planning tools -- Chapter 8. customer value strategy -- Chapter 9.Quality standards
N2  - This book  therefore seeks to conqueer the main challanges lecturers and instructors face in delivering a toatal quality management course in relevant, easy understand in interesting manner
ER  -