Martin, Matt <br/><br/>
Total quality management for tourism and hospitality / 
Matt Martin 
 - Manila :  Unlimited Books Library Services & Publishing Inc.,   c2021 
 - xvi, 388 pages :  26cm. 
<br/><br/>Include references. 
<br/><br/>Chapter 1. Introduction to quality in hospitality industry -- Chapter 2. Fundamentals of quality management -- Chapter 3. Customer satisfaction and employee involvement -- Chapter 4. Continuous process management -- Chapter 5. Supplier partnership and performance measures -- Chapter 6. Seven tools of quality -- Chapter 7. Statistical fundamentals -- Chapter 8. Control charts for variables -- Chapter 9. Control charts for attributes -- Chapter 10. Six sigma principles -- Chapter 11. New seven management tools -- Chapter 12. Benchmarking -- Chapter 13. Quality function development (QFD) -- Chapter 14. Taguchi quality loss function -- Chapter 15. Productive maintenance   -- Chapter 16. Failure more and effective analysis (FMEA) -- Chapter 17. ISO 9000 -- Chapter 18. Advances topic double sampling technique. 
<br/><br/> Each topic of this book begins with a brief introduction to the various concepts which are them explained in detailed with the help of solved problems. 
<br/><br/><label>ISBN: </label>978-621-427-087-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT.
<br/><br/><label>LC Class. No.: </label>FIL HD 62.15 .M37 2021 c.2