Reengineering the corporation : a manifesto for businesss revolution /
Michael Hammer and James Champy
- New York : Harper, c2003
- 257 pages ; 21cm.
Includes index.
The crisis that will not go away -- Reengineering: the path to change -- Rethinking business processes -- The new world of work -- The enabling role of information technology -- Who will reengineer? --The hunt for reengineering opportunities -- The experience of process redesign -- Embarking on reengineering -- One company's experience: IBM -- One company's experience: Deere -- Succeeding at reengineering.
The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance.