Front desk operation /
Mark Angelo Q. Paraiso Angeli Marie L. Vizconde
- Manila : Edric Publishing House, c2022
- 91 pages : illustration ; 25cm.
Include references.
Chapter 1. The hotel front office and its organization -- Chapter 2. Interdepartment communication -- Chapter 3. Interdepartment communication -- Chapter 4. The reservation department -- Chapter 5. Te procedure of guest registration and departure -- Chapter 6. Guest accounting -- Chapter 7. Night audist -- Chapter 8. Guest service -- Chapter 9. Hotel industry trends in guest service -- Chapter 10. Simulation activity -- Chapter 11. Hotel term dictionary