Bajao, Grayfield <br/><br/>
Front office operations :  a guide to effective cutomer service / 
Grayfield T. Bajao : Rene D. Osorno 
 - Manila :  Wiseman's book training, Inc.  c2020 
 - x, 334 pages :  26cm. 
<br/><br/>Include references. 
<br/><br/>Module 1. Provide information in the hotel front office operations -- Module 2. Module effective customer service -- Module 3. Receive and process reservations -- Module 4. Operate computerize reservations system -- Module 5. Provide accommodation reception services -- Module 6. Conduct night audit -- Module 7. Provide clup reception services -- Module 8. Provide concierge and bell service. 
<br/><br/><label>ISBN: </label>9-786214-180943 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOTEL FRONT DESK PERSONNEL
<br/><br/><label>LC Class. No.: </label>FIL TX 911.3 .B35 2020 c.1