TY  - BOOK
AU  - Bajao, Grayfield
TI  - Front office operations: a guide to effective cutomer service 
SN  - 9-786214-180943
AV  - FIL TX 911.3 .B35 2020 c.1 
PY  - 2020///
CY  - Manila
PB  - Wiseman's book training, Inc.
KW  - HOTEL FRONT DESK PERSONNEL
N1  - Include references; Module 1. Provide information in the hotel front office operations -- Module 2. Module effective customer service -- Module 3. Receive and process reservations -- Module 4. Operate computerize reservations system -- Module 5. Provide accommodation reception services -- Module 6. Conduct night audit -- Module 7. Provide clup reception services -- Module 8. Provide concierge and bell service
ER  -