Chapter I. Introduction.--Chapter II. Logistics, the supply chain and competitive strategy.--Chapter III. Integrated logistics & customer value.--Chapter IV. Demand & Supply forecasting.--Chapter V. Inventory management.--Chapter VI. Warehousing.--Chapter VII. Logistical packaging.--Chapter VIII. Transporation--Chapter IX. Logistics outsourcing.--Chapter X. Contract logistics.--Chapter XI. Technology & e- commerce.--Chapter XII. SCM: Problems and roadblocks.