TY - BOOK AU - Serrano, Angelita Ong Camilar. TI - Productivity and quality management SN - 9786214271603 AV - HD 56 .S47 2023 c.1 PY - 2023/// CY - Manila : PB - Unlimited Book Library Service & Publishing Inc. KW - QUALITY ASSURANCE KW - MANAGEMENT. KW - INDUSTRIAL PRODUCTIVITY KW - MANAGEMENT N1 - Includes references. ; Chapter 1. Introduction to operations management.--Chapter 2. Quality management.--Chapter 3. Quality costs.--Chapter 4. TQM Implementation.--Chapter 5. Global production management.--Chapter 6. Lean enterprise.--Chapter 7. Business process reengineering.--Chapter 8. Employee involvement.--Chapter 9. Performance measure.--Chapter 10. Statistical process control.--Chapter 11. Total productive maintenance.--Chapter 12. Corporate social responsibility ER -