TY  - BOOK
AU  - Sergote, Jessie F.
TI  - Total quality management: an introduction /	
SN  - 9786214272297
AV  - HD 62.15 .S47 2024 c.1 
PY  - 2024///
CY  - Manila :	
PB  - Unlimited Books Library Services & Publishing Inc,	
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes references.	; Chapter 1. Introduction to quality.--Chapter 2. Quality leadership.--Chapter 3. Customer satisfaction.--Chapter 4. Employee involvement.--Chapter 5. Behavior & communication in teams.--Chapter 6. Quality control management.--Chapter 7. Supplier partnerships.--Chapter 8. Quality & performance measurement.--Chapter 9. Quality tools.--Chapter 10. Quality management systems.--Chapter 11. Quality by design.--Chapter 12. Charting for quality.--Chapter 13. Real world application of TQM
ER  -