Bulson, Van Mari. <br/><br/>
Quality service management in tourism and hospitality / 
Van Mari Buslon, Rene D. Osorno, and Grayfield T. Bajao. 
 - Quezon City :	  Wiseman's Book Trading, Inc.,	  c2023. 
 - v, 124 pages ;  26cm.		 
<br/><br/>Includes references.	 
<br/><br/>Chapter I. Introduction to quality service management.--Chapter II. Guest ology.--Chapter III. Quality service management strategies for tourism and hospitality.--Chapter IV. Service setting for the guest experience.--Chapter V. Staffing for service in tourism and hospitality.--Chapter VI. Designing and managing service in the tourism and hospitality industry.--Chapter VII. Strategies for managing for demand and capacity.--Chapter VIII. Value co-creation of quality service.--Chapter IX. Service failure and recovering in tourism and hospitality.--Chapter X. Service excellence and leadership. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOURISM --MANAGEMENT.
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 .B85 2023 c.1