TY  - BOOK
AU  - Bulson, Van Mari.
AU  - Osorno, Rene D. 
AU  - Bajao, Grayfields T.
TI  - Quality service management in tourism and hospitality
AV  - TX 911.3.M27 .B85 2023 c.1 
PY  - 2023///
CY  - Quezon City :	
PB  - Wiseman's Book Trading, Inc.,	
KW  - TOURISM
KW  - MANAGEMENT
N1  - Includes references.	; Chapter I. Introduction to quality service management.--Chapter II. Guest ology.--Chapter III. Quality service management strategies for tourism and hospitality.--Chapter IV. Service setting for the guest experience.--Chapter V. Staffing for service in tourism and hospitality.--Chapter VI. Designing and managing service in the tourism and hospitality industry.--Chapter VII. Strategies for managing for demand and capacity.--Chapter VIII. Value co-creation of quality service.--Chapter IX. Service failure and recovering in tourism and hospitality.--Chapter X. Service excellence and leadership
ER  -