TY - BOOK TI - HBR guide to emotional intelligence SN - 97816333692725 AV - HF 5548.8 .H37 2017 PY - 0000///23 cm CY - Massachusetts PB - Harvard Business Press KW - PSYCHOLOGY, INDUSTRIAL KW - EMOTIONAL INTELLIGENCE N1 - Includes index; Section One. What is Emotional Intelligence.--Section Two. Self-Awareness: Understand your Emotions, know your Behaviors.--Section Three. Manage your Emotions.--Section Four. Everyday Emotional Intelligence.--Section Five. Dealing with Difficult People.--Section Six. Understand Empathy.--Section Seven. Build your Resilience.--Section Eight. Developing Emotional Intelligence on your Team N2 - Influencing those around us and supporting our own well-being requires us to be self-aware, know when and how to regulate our emotional reactions, and understand the emotional responses of those around us. No wonder emotional intelligence has become one of the crucial criteria in hiring and promotion ER -