Matching supply with demand : an introduction to operation management Gerard Cachon and Christian Terwiesch

Includes index

1. The Process View of the Organization -- 2. Understanding the Supply Process Capacity -- 3. Estimating and Reducing Labor Costs -- 4. Batching and other Flow Interruptions: Setup Times and the Economic Order Quantity Model -- 5. The Link between Operations and Finance -- 6. Quality and Statistical Process Control -- 7. Lean Operations and the Toyota Production System -- 8. Variablity and Its Impact on Process Performance: Waiting Time Problems -- 9. The Impacct of Variability on Process Performance: Throughput Losses -- 10. Scheduling to Prioritize Demand -- 11. Project Management -- 12. Forecasting -- 13. Betting on Uncertain Demand: The Newsvendor Model -- 14. Assemble-to-Order, Make-to-Order and Quick Response with Reactivate Capacity -- 15. Service Levers and Lead Times in Supply Chains: The Order-up-to Inventory Model -- 16. Risk-Pooling Strategies to Reduce and Hedge Uncertainty -- 17. Revenue Management with Capacity Controls -- 18. Supply Chain Coordination.