The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves / Robert W. Bly and Regina Anne Kelly.

Includes index.

1: Special Rules, Tips, And Guidelines For Writing Business E-mails.--2: How To Format Your Business Letter, Fax, Or E-mail.--3: Job-Hunting And Employment-Related Correspondence.--4: Corresponding With Colleagues.--5: Corresponding With Vendors.--6: Corresponding With Employees and Employers.--7: Communications To Get, Keep, And Satisfy Customers.--8: Business And Consumer Complaints And Requests.--9: Credit And Collection Correspondence.--10: Sales Communications.--11: Direct Marketing Communications.

From the Publisher: Business writing has been transformed in our era from long, leisurely letters to fast faxes, instant e-mails, crisp memos, and concise letters. Your reader doesn't have time to waste. And neither do you. That's where The Encyclopedia of Business Letters, Faxes, and E-mail can help. Here you'll find the most complete and up-to-date collection of model business correspondence for every conceivable occasion-sample letters, memos, and e-mails you can use as is or adapt for your own purposes. This invaluable reference contains more than 300 model letters with instructions for adapting each to your particular situation. Letters are organized into chapters by category, and the detailed table of contents guides you quickly to the letter that best suits your needs. This revised edition of The Encyclopedia of Business Letters, Faxes, and E-mail contains more help than ever, including: An expanded introduction to writing letters, faxes, and e-mails, with new tips and advice on the best use of each-dozens of additional sample e-mail formats to meet today's communication needs-even more focused, easy-to-remember directions for organizing your thoughts and composing even the toughest kinds of correspondence-don't go to work without it.