| 000 | 00572nam a2200169Ia 4500 | ||
|---|---|---|---|
| 003 | NUBLRC | ||
| 008 | 241210s9999 xx 000 0 und d | ||
| 040 | _cNUBLRC | ||
| 050 | _aGC HF 5415.5 .R45 2006 | ||
| 100 | _aReichheld, Fred | ||
| 245 | 4 | _aThe ultimate question : driving good profits and true growth | |
| 260 |
_aHarvard Business Review Press _c2006 |
||
| 300 | _a211 pages | ||
| 365 | _b300 | ||
| 650 | _aConsumer satisfaction ; Customer relations ; Customer loyalty ; Employee motivation ; Leadership ; Success in business ; Employee loyalty | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c2551 _d2551 |
||