000 00535nam a2200181Ia 4500
003 NUBLRC
008 241210s9999 xx 000 0 und d
020 _a0-07-146666-5
040 _cNUBLRC
050 _aGC HF 5415.5 .S84 2006
100 _aSugars, Bradley J.
245 0 _a Instant repeat business
260 _aMC Graw Hill
_c2006
300 _a151 pages
365 _bPHP 370.00
650 _aConsumer satisfaction ; Customer services ; Success in business ; Marketing ; Selling ; Corporate profits
942 _2lcc
_cBK
999 _c2972
_d2972