| 000 | 00626nam a2200193Ia 4500 | ||
|---|---|---|---|
| 003 | NUBLRC | ||
| 008 | 241210s9999 xx 000 0 und d | ||
| 020 | _a978-0-8144-3905-0 | ||
| 040 | _cNUBLRC | ||
| 050 | _aGC HF 5415.5 .G66 2019 | ||
| 100 | _aGoodman, John A. | ||
| 245 | 0 |
_aStrategic customer service : _bmanaging the customer experience to increaser posititve word of mouth, build loyalty, and maximize profits / |
|
| 250 | _a2nd Edition. | ||
| 260 |
_aHarper Collins Leadership _c2019 |
||
| 300 | _a268 pages | ||
| 365 | _b1399 | ||
| 650 | _aCustomer services ; Customer relations--Management | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c4093 _d4093 |
||