000			01820nam a2200205Ia 4500
003			NUBLRC
008			241210s9999 xx 000 0 und d
020			_a978-621-406-332-1
040			_cNUBLRC
050			_aFIL TX 911.3 .M27 .B35 2021 c.2
100			_aBaluyot, Michael Bhobet B.
245		0	_aQuality service management in Tourism and Hospitality / _cMichael Bhobet B. Balulyot
260			_aManila ; _bMindshapers Co., Inc., _cc2021
300			_aviii, 141 pages : _billustrations ; _c26cm.
365			_b335
504			_aIncludes references.
505			_aChapter 1. Overview of Quality Service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and Development in the Tourism and Hospitality Industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and Delivery in Tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and Service Recovery in Tourism and Hospitality Industry -- Chapter 9. Technology and Quality Service in Tourism and Hospitality Inddustry -- Chapter 10. Service Cultue in Tourism and Hospitality Industry.
520			_aThis textbook is specifically crafted to focus on the different activities that will assess student's level in terms of knowledge necessary to pass the course subject Quality Service Management in Tourism and Hospitality. This book provides varied and relevant activities and opportunities to determine the students understanding of the key concepts, theories and to demonstrate core competencies, skills, knowledge and attitude as prescribed by the tourism and hospitality industry.
942			_2lcc _cBK
999			_c4952 _d4952