000			01240nam a2200205Ia 4500
003			NUBLRC
008			241210s9999 xx 000 0 und d
020			_a978-1-59079-489-0
040			_cNUBLRC
050			_aGC TX 911 .S65 2018
100			_aSolomon, Micah
245		4	_aThe heart of Hospiyality : _bgreat hotel and restaurant leaders share their secrets _cMicah Solomon
260			_aNew York ; _bSelect Books, Inc., _cc2018
300			_axii, 223 pages : _bcolor illustrations ; _c23cm.
365			_bUSD 20.00
504			_aInclude index
505			_aThe last customer on Earth -- Systems and standards : the secret weapons of service -- People are the heart of hospitality -- Building a culture of yes Developing a genuine service style -- The power of authenticity -- Moviemaking and magic -- The "chocolate tastes better when it's being shared" theorem -- How the digital revolution has changed your customer.
520			_a"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations".
942			_2lcc _cBK
999			_c4993 _d4993