000			01586nam a2200217Ia 4500
003			NUBLRC
008			241210s9999 xx 000 0 und d
020			_a978-621-427-087-3
040			_cNUBLRC
050			_aFIL HD 62.15 .M37 2021 c.2
100			_aMartin, Matt
245		0	_aTotal quality management for tourism and hospitality / _cMatt Martin
260			_aManila : _bUnlimited Books Library Services & Publishing Inc., _cc2021
300			_axvi, 388 pages : _c26cm.
365			_b575
504			_aInclude references.
505			_aChapter 1. Introduction to quality in hospitality industry -- Chapter 2. Fundamentals of quality management -- Chapter 3. Customer satisfaction and employee involvement -- Chapter 4. Continuous process management -- Chapter 5. Supplier partnership and performance measures -- Chapter 6. Seven tools of quality -- Chapter 7. Statistical fundamentals -- Chapter 8. Control charts for variables -- Chapter 9. Control charts for attributes -- Chapter 10. Six sigma principles -- Chapter 11. New seven management tools -- Chapter 12. Benchmarking -- Chapter 13. Quality function development (QFD) -- Chapter 14. Taguchi quality loss function -- Chapter 15. Productive maintenance -- Chapter 16. Failure more and effective analysis (FMEA) -- Chapter 17. ISO 9000 -- Chapter 18. Advances topic double sampling technique.
520			_aEach topic of this book begins with a brief introduction to the various concepts which are them explained in detailed with the help of solved problems.
650			_aTOTAL QUALITY MANAGEMENT.
942			_2lcc _cBK
999			_c5394 _d5394