| 000 | 01010nam a2200205Ia 4500 | ||
|---|---|---|---|
| 003 | NUBLRC | ||
| 008 | 241210s9999 xx 000 0 und d | ||
| 020 | _a9-786214-180943 | ||
| 040 | _cNUBLRC | ||
| 050 | _aFIL TX 911.3 .B35 2020 c.1 | ||
| 100 | _aBajao, Grayfield | ||
| 245 | 0 |
_aFront office operations : _ba guide to effective cutomer service / _cGrayfield T. Bajao : Rene D. Osorno |
|
| 260 |
_aManila : _bWiseman's book training, Inc. _cc2020 |
||
| 300 |
_ax, 334 pages : _c26cm. |
||
| 365 | _b1175 | ||
| 504 | _aInclude references. | ||
| 505 | _aModule 1. Provide information in the hotel front office operations -- Module 2. Module effective customer service -- Module 3. Receive and process reservations -- Module 4. Operate computerize reservations system -- Module 5. Provide accommodation reception services -- Module 6. Conduct night audit -- Module 7. Provide clup reception services -- Module 8. Provide concierge and bell service. | ||
| 650 | _aHOTEL FRONT DESK PERSONNEL | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c5640 _d5640 |
||