| 000 | 01337nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | NUBALIWAG | ||
| 005 | 20250414172133.0 | ||
| 008 | 250414b ph ||||| |||| 00| 0 eng d | ||
| 040 | _cNUBLRC | ||
| 050 | _aTX 911.3.M27 .B85 2023 c.1 | ||
| 100 |
_aBulson, Van Mari. _eAuthor |
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| 245 |
_aQuality service management in tourism and hospitality / _cVan Mari Buslon, Rene D. Osorno, and Grayfield T. Bajao. |
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| 260 |
_aQuezon City : _bWiseman's Book Trading, Inc., _cc2023. |
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| 300 |
_av, 124 pages ; _c26cm. |
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| 365 | _bPHP 350.00 | ||
| 504 | _aIncludes references. | ||
| 505 | _aChapter I. Introduction to quality service management.--Chapter II. Guest ology.--Chapter III. Quality service management strategies for tourism and hospitality.--Chapter IV. Service setting for the guest experience.--Chapter V. Staffing for service in tourism and hospitality.--Chapter VI. Designing and managing service in the tourism and hospitality industry.--Chapter VII. Strategies for managing for demand and capacity.--Chapter VIII. Value co-creation of quality service.--Chapter IX. Service failure and recovering in tourism and hospitality.--Chapter X. Service excellence and leadership. | ||
| 650 |
_aTOURISM _xMANAGEMENT. |
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| 700 |
_aOsorno, Rene D. _eAuthor |
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| 700 |
_aBajao, Grayfields T. _eAuthor |
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| 942 |
_2lcc _cFIL _n0 |
||
| 999 |
_c7330 _d7330 |
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