The heart of Hospiyality : great hotel and restaurant leaders share their secrets
Solomon, Micah
The heart of Hospiyality : great hotel and restaurant leaders share their secrets Micah Solomon - New York ; Select Books, Inc., c2018 - xii, 223 pages : color illustrations ; 23cm.
Include index
The last customer on Earth -- Systems and standards : the secret weapons of service -- People are the heart of hospitality -- Building a culture of yes Developing a genuine service style -- The power of authenticity -- Moviemaking and magic -- The "chocolate tastes better when it's being shared" theorem -- How the digital revolution has changed your customer.
"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations".
978-1-59079-489-0
GC TX 911 .S65 2018
The heart of Hospiyality : great hotel and restaurant leaders share their secrets Micah Solomon - New York ; Select Books, Inc., c2018 - xii, 223 pages : color illustrations ; 23cm.
Include index
The last customer on Earth -- Systems and standards : the secret weapons of service -- People are the heart of hospitality -- Building a culture of yes Developing a genuine service style -- The power of authenticity -- Moviemaking and magic -- The "chocolate tastes better when it's being shared" theorem -- How the digital revolution has changed your customer.
"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations".
978-1-59079-489-0
GC TX 911 .S65 2018
