The heart of Hospiyality : (Record no. 4993)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01240nam a2200205Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NUBLRC |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241210s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-1-59079-489-0 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NUBLRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | GC TX 911 .S65 2018 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Solomon, Micah |
| 245 #4 - TITLE STATEMENT | |
| Title | The heart of Hospiyality : |
| Remainder of title | great hotel and restaurant leaders share their secrets |
| Statement of responsibility, etc. | Micah Solomon |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York ; |
| Name of publisher, distributor, etc. | Select Books, Inc., |
| Date of publication, distribution, etc. | c2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 223 pages : |
| Other physical details | color illustrations ; |
| Dimensions | 23cm. |
| 365 ## - TRADE PRICE | |
| Price amount | USD 20.00 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Include index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The last customer on Earth -- Systems and standards : the secret weapons of service -- People are the heart of hospitality -- Building a culture of yes Developing a genuine service style -- The power of authenticity -- Moviemaking and magic -- The "chocolate tastes better when it's being shared" theorem -- How the digital revolution has changed your customer. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | "Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations". |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | NU BALIWAG | NU BALIWAG | General Circulation | Purchased - Amazon | GC TX 911 .S65 2018 | NUBUL000004428 | 12/12/2024 | 12/12/2024 | Books |
