Front office operations : a guide to effective cutomer service /
Bajao, Grayfield
Front office operations : a guide to effective cutomer service / Grayfield T. Bajao : Rene D. Osorno - Manila : Wiseman's book training, Inc. c2020 - x, 334 pages : 26cm.
Include references.
Module 1. Provide information in the hotel front office operations -- Module 2. Module effective customer service -- Module 3. Receive and process reservations -- Module 4. Operate computerize reservations system -- Module 5. Provide accommodation reception services -- Module 6. Conduct night audit -- Module 7. Provide clup reception services -- Module 8. Provide concierge and bell service.
9-786214-180943
HOTEL FRONT DESK PERSONNEL
FIL TX 911.3 .B35 2020 c.1
Front office operations : a guide to effective cutomer service / Grayfield T. Bajao : Rene D. Osorno - Manila : Wiseman's book training, Inc. c2020 - x, 334 pages : 26cm.
Include references.
Module 1. Provide information in the hotel front office operations -- Module 2. Module effective customer service -- Module 3. Receive and process reservations -- Module 4. Operate computerize reservations system -- Module 5. Provide accommodation reception services -- Module 6. Conduct night audit -- Module 7. Provide clup reception services -- Module 8. Provide concierge and bell service.
9-786214-180943
HOTEL FRONT DESK PERSONNEL
FIL TX 911.3 .B35 2020 c.1
